LAVA BUILD, LLC, a Delaware limited liability company and its licensor (“LAVA”), has created this privacy notice (“Privacy Notice” or “Notice”) to demonstrate our firm commitment to privacy. The Privacy Notice describes our information collection, use, disclosure, and retention practices for our website, www.lavabuild.com (“Website”), products and services. The Privacy Notice also explains the choices available to you with respect to your personal information. In this Privacy Notice, “we,” “us,” and “our” refer to LAVA. “You” refers to you, an individual accessing the Website. If you do not agree with all the terms contained in this Notice then you shall not access the Website or use any of the products or services.
I. Information Collecting and Use
In order to access certain products or services on our Website, you may need to provide your contact information (such as name, company name, professional license information, mailing address, and email address), which may be used to confirm orders, deliver the desired products or services, respond to customer service requests, provide alerts such as security updates or changes in our policies, send advertising and marketing materials and share informational materials like newsletters or white papers, in accordance with your communication preferences.
Similarly, when you subscribe to a newsletter, create an account, make a purchase or request information from us, we may collect contact, billing, shipping and communication information, payment card or financial account data, and account ID or credentials in order to fulfil your request. If you attend a trade show or event or otherwise contact us, we may also collect similar information that you voluntarily provide to us. Depending on the service or product that we are providing, we also collect additional information such as location data, IP address and specific technical information about your development environment and product usage information to enhance product functionality and better understand the needs of our customers.
When you access, purchase, use, or subscribe to our products and services, or obtain training or support services with such products, we receive data related to your use of the product and/or service that is used to improve and update the product or service. Examples of such data include user ID, IP address and location, access date/time and data relating to usage of and time spent in the application. Such data may be retained after your usage of the products and/or services ceases.
We may also obtain information about you through partners, vendors, suppliers and other third parties. These enterprises largely fall into the following categories: marketing companies, data set and information vendors, public database providers, partners, providers of products or services, hosts or vendors at events or trade shows, research partners, customers and enterprises that deploy our products or services. We take steps to confirm that information we receive from these third parties has been collected with your consent or that these parties are otherwise legally permitted to disclose your personal information to us.
IP addresses are automatically transmitted as part of any internet communication, and we use IP addresses to help diagnose problems with our server, to administer the Website, and gather demographic information.
You may opt-out of receiving future mailings or communications at any time by following the instructions set forth in the “Choice/Opt-Out” and “Access/Correct/Delete” sections below.
II. Sharing with Third Parties
Personal information may be shared with or disclosed to third parties in the following ways:
- To our affiliate entities for the purposes described in this Privacy Notice.
- To our partners when you access the documents, products or programs through the Website.
- To our authorized service providers and suppliers who provide services to us such as website hosting, data analysis, payment processing, human resources and employment related services, information technology and related infrastructure provision, customer service, marketing, email delivery, credit card processing, auditing and other similar services.
- To our third-party advertising company partners to prepare and deliver advertising content, to provide content services and to enable them to provide you with more personalized ads and to study the effectiveness of our advertising campaigns.
- To a third party in the event of any contemplated or actual reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).
As we believe is required, necessary, or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process and/or to respond to requests from competent public and government authorities including public and government authorities outside your country of residence; (c) to enforce our terms and conditions; (d) to protect our operations and those of any of our affiliates; (e) to protect our rights, privacy, security, safety, and physical and intellectual property, and/or the rights of our affiliates, you, or our customers and partners; and (f) to allow us to pursue available remedies or limit the damages that we may sustain.
To any other person or entity where you consent to the disclosure.
Certain features available through the Website may allow you to access documents, programs and products offered by companies other than LAVA. We are not responsible for the policies and practices of such third parties, including policies and practices related to privacy and security, data collection, processing, use, storage and disclosure.
If you do not agree with our use of personal information as provided in this Privacy Notice you shall not use the Website or access or use any of our products and services.
III. Cookies
A cookie is a small text file that is written to and read from your computer’s hard drive by your browser at the request of our Web pages. Information stored in cookies is not accessible to web pages from other websites. Cookies themselves cannot retrieve any information about you or your computer’s configuration.
We may save information regarding your visit to our website in the form of a cookie to allow the following:
- A personalized browsing experience;
- Better tracking of usage of our websites in order to improve the content of the Website;
- Analyze your visiting patterns to improve the Website;
- To save your password so you don’t have to re-enter it each time you visit the Website; and
- Deliver advertising, communications, and content from us and third parties, on our websites and those of third parties, specific to your interests
If you register as a member through our Website, or otherwise provide us with your personal information, we may associate that information with: (1) other information we collect from or about you or that you provide, (2) information regarding your use of our websites, or (3) information we receive from or about you from third parties such as Google Analytics or comparable services. We will use this combined data for marketing and analytics purposes.
We collect the domain name of visitors to our web pages, aggregate information on what pages visitors access, and information volunteered by visitors, such as information provided for a survey, registration, or contest form.
You may manage cookies by choosing to reject cookies either outright, or on a case-by-case basis by using the settings in your internet browser. In some cases, rejecting cookies may affect the availability or functionality of the certain web features available to you.
IV. Feedback
You can submit feedback via feedback@lavabuild.com. Any feedback submitted is the property of LAVA or its licensor. We may use this feedback, such as success stories, for marketing purposes, or to contact you for further feedback on the Website and our products and services.
V. Security of Your Personally Identified Information
To protect your personally identifiable information from unauthorized access and use, we use security measures that comply with applicable law. These measures may include firewalls and encryption security protocols. However, no technology, data transmission or system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that your password to your account has been compromised), please immediately notify us by contacting us using the information provided in the “Contact Us” section below.
VI. Children’s Privacy
Our Website and Services are not intended for children under the age of 13 nor do we knowingly collect personal information from children under the age of 13. No one under the age of 13 may provide personal information through the Website. If we learn we have collected or received personal information from a child under the age of 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at the email address or postal address provided in the “Contact Us” section below.
VII. California
If you are a California resident, you have additional rights over your personal information that is not already protected by existing federal privacy laws. To learn more about your California privacy rights, visit the Privacy Notice for California Residents (“California Privacy Notice.”) located HERE.
VIII. Retention
We retain personal information for the period necessary: to provide requested products or services, as needed to comply with legal obligations (e.g. maintaining opt-out lists to fulfill advertising choices or to comply mandatory record retention or legal hold requirements), as agreed in an individual consent, to resolve disputes, and to otherwise fulfill the purposes, rights and obligations outlined in this Privacy Notice. Retention periods can vary significantly based on the type of information and how it is used. Our retention periods are based on criteria such as applicable laws mandating certain retention periods, pending or potential litigation, our intellectual property or ownership rights, contract requirements, operational directives or needs, and historical archiving. When personal information is removed from our systems, it is deleted or destroyed using appropriate security protocols so that it cannot be reconstructed or accessible
IX. Automated Decision Making
Automated decision making occurs when an electronic system uses personal data to make decisions without human intervention. You have the right not to be subject to a decision based solely on automated processing, including profiling, which has legal effect on you or substantially impairs you in a similar manner. We do not use automated decision-making when processing data concerning our Website or products or services, and you will be notified if any such automated decision-making or profiling is applied to the processing of your personal data in the future.
X. Choice/Opt-Out
We may send you information or communications about our products and services. If you have agreed to receive such marketing communications, you may always opt-out at a later date. The Website provides you the opportunity to opt-out of receiving communications from us when we request information about you. You may request to remove your personal information from our database in order to not receive future communications from us or to no longer receive our services by:
- Sending an email to feedback@lavabuild.com.
- Sending a written request by mail to the postal address provided in the “Contact Us” section below.
XI. Access/Correct/Update
You have the right to access, correct or delete personal information that you previously provided to us by:
- Sending an email to feedback@lavabuild.com.
- Sending a written request by mail to the postal address provided in the “Contact Us” section below.
For your protection, we will only implement requests with respect to personal information about you (not anyone else). In doing so, we may need to verify your identity before implementing your request. We will comply with your request as soon as reasonably practicable and in accordance with applicable law. We may need to retain certain information for recordkeeping purposes, as required under applicable legal obligations, and/or to complete any transactions that you began prior to requesting such change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the personal information provided until after the completion of such purchase or promotion). Some of your information may remain within our systems and other records, in compliance with applicable law.
At your request and where required by law, we will confirm the personal information we hold about you. You may also have a right to obtain a copy of the personal information that we hold about you. You can request a copy of the personal information that we hold about you by sending a written request by mail to the postage address provided in the “Contact Us” section below. We may charge a processing fee for this service where permitted by law and we will require evidence of your identity before fulfilling your request.
In addition to the right to access, correct or delete the personal information we hold about you, you have the right to request that we suspend the processing of your personal information (for example, if you would like us to establish the accuracy of your personal information or the reason for processing your personal information). You also have the right to request that we transfer your personal information to you or a third party (a “data portability request”) and the right to withdraw any consent that you have provided to us for processing your personal information
XII. Changes to this Privacy Notice
We may update this Privacy Notice from time to time so it accurately reflects our privacy practices, products and services and legal requirements. You should check back regularly to stay informed of our privacy practices. Any changes to this Privacy Notice will become effective when the revised Privacy Notice is posted on the Website. Your continued use of the Website and/or products and services following the posting of any revised Privacy Notice, including the changes provided therein, constitutes your acceptance of such changes.
If we materially change this Privacy Notice, we will use reasonable efforts to notify you in advance, such as by sending an email or posting a prominent notice of the revised Privacy Notice on the Website.
We encourage you to periodically review this Privacy Notice to stay informed about how we collect, use, disclose, and retain your personal information.
XIII. Notice
We provide access to our Privacy Notice by:
- Linking to it throughout our Website;
- Linking to it in email campaign; and
- Incorporating it into our contracts, agreements, and other documents as necessary or appropriate
XIV. Contact Us
If you have any questions, concerns or complaints about this Privacy Notice, our privacy practices, or desire to exercise your privacy rights, you can write to us at:
LAVA BUILD, LLC
Attn: Privacy Office
5000 Birch Street, Suite 3000
Newport Beach, CA 92660
privacy@lavabuild.com